How to get the Evolis Primacy 2 printer log

We might ask for the printer log when you contact Aptika or Evolis Support.

This file contains information about your printer to help you better.

  • Modules installed
  • Printer model
  • Printer Serial Number (S/N)
  • Ribbon code
  • Evolis Premium Suite 2 version
  • Printer firmware version
  • Operating system
  • and much more

This file contains no personal information.

Steps to get the Evolis Primacy 2 printer log.

  1. Open the Evolis Premium Suite 2 and click on the Assistances & Maintenance button below. Evolis Premium Suite 2 - Assistances & Maintenance
  2. Click the THREE DOTS on the top right, and enable Display advanced settings if not already done.
  3. Evolis Premium Suite 2 - Display advanced settings

  4. Click Product information -> Printer in the left menu.
  5. Evolis Premium Suite 2 - Printer log

  6. Click the Save as ... button and save the file (Evolis Primacy 2.txt) on your Desktop. Do not use the Send by email. It does not send the same information.
  7. Great, now you can attach the file (Evolis Primacy 2.txt) to an email and send it.
  8. When done, you can close the Evolis Premium Suite 2.

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